Service Expectations

The builder strives to make each step in the buying and building process easy and worry-free for you while working to satisfy your needs.

The size of the builder has little to do with service; they work hard to provide personalized service to each and every customer. Here are some services you should expect:

  • Good service begins with honesty, trust and good communication by being open and upfront.
  • Good service depends on being knowledgeable about the product and process.
  • Efficiency starts by setting and respecting realistic timelines.

When you visit the sales office or show home, expect the builder and staff to:

  • Be interested in knowing your housing needs and wants: style, size, features, amenities, price range, location and timing. That way they can show you the most suitable homes and options.
  • Take you on a tour of the show home(s), and describes the details and features.
  • Explain the design and finishing, and your opportunities to customize.
  • Be able to tell you about the subdivision.

Once you are ready to buy, expect the builder and staff to:

  • Give you a clear explanation of the entire process:
    • Who is responsible for what
    • Construction and payment milestones
    • After-sales service and warranty
    • What's needed on closing
  • Give you an idea of general cost range.
  • Provide you with a detailed written contract.
  • Respect your wish to think about it and not pressure you to sign a contract.
  • Appoint a contact to be able to help your through the building process and make arrangements for your site visits during construction and also give you regular progress updates.

Once your home is completed, expect them to:

  • Explain what is covered by warranty, for how long, and how to request after-sales service.
  • Explain what you can expect the first year, and a schedule of check-ups.